The present conditions of sale are concluded on the one hand -by the company "La Queue du Chat" with a capital of 20000 euros whose head office is at La Queue du Chat. 56 rue Pascal Lafargue 33300 Bordeaux Telephone: +33(0)6 76 64 66 86 registered in the Trade and Companies Register of Agen under the number 482 481 660 00025 hereinafter referred to as "La Queue du Chat", -and on the other hand, by any individual or legal entity wishing to make a purchase via the website of "La Queue du Chat" hereinafter referred to as "the buyer".


The present conditions of sale aim to define the contractual relationship between "La Queue du Chat" and the buyer and the conditions applicable to any purchase made through the merchant site of "La Queue du Chat", whether the buyer is a professional or a consumer. The acquisition of a good or service through this site implies an acceptance without reservation by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by "La Queue du Chat". "La Queue du Chat" reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.

Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published on the "La Queue du Chat" website. These products and services are offered within the limits of available stocks. Each product is accompanied by a description detailing and describing the characteristics. The photographs in the catalogue are as faithful as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours. Each product is delivered with biodegradable packaging that is part of the product.


The prices appearing in the catalogue are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services. "La Queue du Chat" reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include the costs of order processing, transport and delivery provided that they take place in the geographical areas provided below.


The buyer, who wishes to buy a product or a service must obligatorily: - fill in the identification form on which he will indicate all the requested information or give his customer number if he has one; - fill in the online order form giving all the references of the products or services chosen; - validate his order after having checked it; - make the payment under the conditions provided; - confirm his order and his payment. Confirmation of the order implies acceptance of these terms and conditions of sale, the acknowledgement of having perfect knowledge of them and the renunciation to avail oneself of one's own terms and conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out. The seller will communicate by e-mail confirmation of the registered order.


Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for the return costs. The specific packaging of La Queue du Chat is part of each product of La Queue du Chat. When returning a product, a 10% discount on the product refund will be applied if the product is not returned in its original packaging intact. When returning a product, if it is evident that the product has not been worn only under the conditions of a sincere test, a discount of 80% will be applied to the price of the product when it is refunded. To exercise his right of withdrawal, the buyer can send La Queue du Chat a letter on plain paper mentioning his name, contact details, order number and the product(s) concerned by the return. He will have to specify if it is a return for reimbursement or if an exchange is desired. In the latter case, it is necessary to specify the item and size desired in exchange. The buyer can also download the withdrawal form, print it, fill it out and send it to La Queue du Chat.

Methods of payment

The price is payable at the time of order. Payments can be made as follows: - Either by credit card; they will be made through the secure system that uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it during transport on the network. - Either by French bank check. Cheques will be made out to La Queue du Chat and sent to La Queue du Chat. 56 rue Pascal Lafargue 33300 Bordeaux. At the request of the buyer, an invoice on paper showing the VAT will be sent to him.


Deliveries are made to the address indicated in the order form, which can only be within the agreed geographical area. Deliveries are made via the colissimo service of La Poste.

Preparation and delivery costs

  • Metropolitan France: 5€ TTC for a delivery in relay point and 6€ TTC for a home delivery without signature. A surcharge of 2€ (all taxes included) is applied for a delivery with signature.
  • Europe 1 (Germany, Belgium, Luxembourg, Netherlands, Spain, United Kingdom): 10€.
  • Europe 2 (Italy, Portugal, Switzerland, Austria, Ireland): 12€.
  • Rest of Europe: 15€.
  • Asia, Oceania, Africa, America: 20€.


All products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the seller who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by post to the following address: La Queue du Chat c/o ESAT Jean Jacquemart, 6 avenue Gay Lussac, Artigues-près-Bordeaux, 33370, within thirty days of delivery.


The seller, in the process of selling online, is bound only by an obligation of means; his liability cannot be held liable for any damage resulting from the use of the Internet such as data loss, intrusion, viruses, disruption of service, or other unintended problems.

Intellectual Property

All the elements of the site of "La Queue du Chat" are and remain the intellectual and exclusive property of "La Queue du Chat". Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly prohibited without the express written consent of "La Queue du Chat".

Personal data

The information collected on our shop is recorded in a computerized file by La Queue du Chat to allow the management of the customer account, the management of customer satisfaction (deliveries and exchanges), statistical operations, the targeted sending of commercial offers. They are kept for 18 Months and are intended only for the SARL La Queue du Chat. In accordance with the law "informatique et libertés", you can exercise your right of access to data concerning you and have them corrected or deleted directly from your customer area or by contacting Hélène Boof Reichenbach by e-mail: or by address: 56 rue Pascal Lafargue - 33300 Bordeaux France.

Data Protection Officer: Hélène Boof Reichenbach:

Archiving - Proof

"La Queue du Chat" will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized registers of "La Queue du Chat" will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Dispute Resolution

The present conditions of online sale are subject to French law. In case of dispute, jurisdiction is attributed to the competent courts of Agen, notwithstanding plurality of defendants or appeal in warranty.